The roads take their toll…twice.
It would appear that Maine had a sanity adjustment, and has decided to accept EZPass / FastLane for tolls. Being a FastLane user, you would think that I’d find this to be great news. Yet, somehow it’s not. In this transitional period where the roads still have that “new FastLane toll smell”, there’s still a bit of confusion for FastLane users as to what’s going on. Let me explain.
Here in Massachusetts, when there is a FastLane toll available, it’s labeled as such. This is clearly marked and well understood, even to the most tired of drivers at 3am on a Saturday night. In fact, the attendant, if there even is an attendant, is not expected to look at you, say hello, or otherwise make his or her presence known. Not so on the Maine roads. They might have a sign somewhere along the way saying that EZPass is accepted, but that’s about it. Then, I’m not sure about this, but I think all lanes have it, with toll collectors working the booths and all.
So far, this sounds like a good thing, right? It is, except for one thing: the newbie FastLane user, having never been up this way while FastLane acceptance was working, probably gets toll money ready. He or she gets up to the booth and hands the money to the attendant, who takes it, like normal. (A FastLane user doesn’t usually even see an attendant in an automated lane, mind you.) However, if this person should perchance look forward at the same time, he or she might (and I emphasize might) notice a green light ahead of them with words on it. If they should happen to read the light, which they probably wouldn’t as they haven’t the other ninety thousand times they’d driven this way, they might see it say “EZ Pass Paid”. This might confuse them the first few times if they’re a FastLane user, especially after, say, a day of hard skiing. End result? Double payment. It’s like donating to the states in which you’re traveling.
Now, it’s not fair to put this on the toll collectors, who are probably not quite sure how to handle the whole thing either. They’ve spent most of their time to date taking money giving change as applicable. This whole drive-through-the-toll-like-you’re-doing-a-fifteen-mile-per-hour-drive-by thing isn’t normal in Maine. It’s normal for people to stop, give them money, then move on.
But that’s the rub. There’s a difference in action here that is a little disorienting for the person new to this setup, which means free revenue for the state in terms of double dipping. This can be a little aggravating when you realize how many tolls on which you’ve just double-paid.
With New Hampshire planning to switch in the near future, I see my double payments happening again soon, though this time I might be ready for it. Next time, I think I’ll just sit in my lane and stare blankly at the attendant. Or perhaps I’ll just look straight ahead, and pretend the attendant isn’t there. Let’s see who glances at that green light first!


